At Steprusho, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team immediately. Once your cancellation request is verified and processed, you will receive a full refund to your original payment method. Please note that orders already in transit cannot be canceled.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be denied a refund or subject to a restocking fee.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your financial institution's processing times.
Please note that shipping costs are non-refundable unless the return is due to our error. For returns that qualify for free return shipping, we will deduct the original shipping charges from your refund amount.
If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement to confirm the transaction hasn't been processed. Some financial institutions may require additional time to post the refund to your account.
If your refund still hasn't appeared after this period, please contact your bank or credit card company directly. If they confirm no refund has been processed, please contact our customer service team with your order details and we will investigate the matter promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Steprusho
Address: 865 Ashcraft Court, San Diego, California
E-Mail: [email protected]
Phone: +1858-682-5010
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM PST, excluding major holidays.
